GLOBAL CONVERGENCE job 2

NOC CISCO Voice Engineer

Qualifications:

  • Good networking & PC knowledge required
  • Strong interpersonal skills:
    • Demonstrated ability to effectively manage customer problems
    • Must be an effective communicator
  • Must have the ability to multi-task (within reason)
  • CCNP Voice / Collaboration certification or equivalent Cisco Unified Communications portfolio knowledge required
  • Good knowledge and working experience with Cisco CME, CUCM, CUC, IM&P, Voice Gateways, CUBE, Expressway, Jabber (local and MRA)
  • Familiar with the use of Cisco RTMT, TranslatorX and other trace analysis tools
  • Familiar with network monitoring and management tools
  • Experience with Cisco UCCX and Cisco Finesse is considered a plus
  • Be able to provide escalation support when working with telco carriers

Job Description Summary:

Actively participate in “business as usual” operational routines, project rollouts and ensure all activities are carried out in a timely manner according to industry best practices and “in house” processes in order to deliver high quality services to our customers.

Responsibilities:

  • Provide excellent customer interface and customer satisfaction skills
  • Plan, execute & document project activities and “business as usual” tasks through to resolution
  • Manage and communicate change scope and schedules
  • Resolve and document service request activities using ITSM ticketing systems
  • Ability to work shifts and hours based on the requirements of the Network Operations Center
  • Provide 1st and 2nd level Cisco VOIP support to isolate and resolve voice network issues
  • Assist with project rollouts as assigned by the customer and/or line manager

As a GCI employee for Romania offices you will benefit from:

  • Competitive salary package
  • Full time employment contract
  • Professional and continuous training
  • Private health insurance
  • Public transportation or parking subscription coverage
  • Developing a career in an expanding company
  • International and multicultural exposure
  • Strengthen your English and other international language skills
  • Learn all about and grow in the ever-expanding Telecommunications Industry.

Contact: hr-romania@globalconvergence.com

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